Tuesday's Luncheon Session
Randy Lewis, Senior VP, Distribution & Logistics, with Walgreens Company
will update us on Walgreens Program
to "put the able in disabled."
In 2008, Randy wowed the WERC Conference audience with his powerful story and in 2011, he will update us on the remarkable and highly-successful program. This is a CAN'T MISS session.
Today's Security Threats
Barry Brandman, President, Danbee Investigations
Employee theft has fast become a critical problem, costing companies billions of dollars and forcing many unsuspecting distributors and wholesalers into bankruptcy. To make matters worse, internal theft always escalates in a tough economy and in the last year, white and blue collar crime has spiked to record levels. If you're not completely comfortable that your business is well protected from internal theft and professional criminals, this session will provide you with truly invaluable insight. You'll learn where your company is most vulnerable, which security safeguards don't work, as well as tried and proven techniques that will protect you fromt he biggest risks facing logistics companies today.
An Ounce of Prevention
Troy Appel, Director of Central Distribution, CDW Corporation and Dennis Downing, President, Future Industrial Technologies, Inc.
Back injuries are bad for associate personal well being, overall production and morale - as well as company profit. In this session attendees will learn a proven formula that prevents these costly injuries through sprain/strain injury prevention. A case study will detail how CDW reduced their worker's comp costs by 74% in one year and increased production by 16% by applying these techniques.
Crowd Engineering...In the DC?
Charles Epps, Director, Customer Service, Wholesale, The William Carter Company & Stephen Mulaik, Partner, The Progress Group
Many well run companies have installed labor standards, implemented warehouse management and labor planning software and are still scratching their heads wondering what to do next to improve productivity. Carter's, the baby clothing retailer and manufacturer, found itself in a similar situation in 2009. This is a case study about how Carter's improved productivity by over 40% using a new technique for teaching and training employees in the most efficient motions associated with a warehousing job. We call this innovative technique Crowd Engineering. To tell this story we'll show a video of the operation, clips from the training videos, Carter's efficiency numbers before and after. We'll also cover some of the hurdles that go along with implementing these new methods and holding operators accountable for the new standards that go along with them.
Implementing Multichannel Retailing Best Practices for Fulfillment
Luc Bourdeau, Dynamite and Alan Taliaferro, Senior Manager, Deloitte & Touche, LLP
Are your customers as loyal to you as you would like? Are you using the best practices in multichannel customer order fulfillment? Learn what the best cross channel fulfillment practices are and how one mid-sized retailer is responding to these challenges with scarce resources in a competitive environment.
The Human Side of a Successful Technology Roll Out
Charles Winnagle, Director, Operations in Real Estate, Owens & Minor, Inc. and Daniel Keller, Director, Sales & Marketing, Lucas Systems, Inc.
User adoption can make or break a project, when new technology is introduced in the warehouse. Taking a case study approach, you will hear how medical products distributor Owens & Minor achieved a breakneck 40-site voice picking implementation in less than one year. How, you ask? By getting the buy-in of managers and floor associates early in the process, carefully communicating roll out plans, and generating excitement before going on site. Learn strategies for a successful technology implementation that you can apply to your next project, and hear the ins and outs of one of the fastest, largest voice system rollouts ever.
Cross Docking: The Benefits, The Trends and Beyond
Michael J. DelBovo, Sr VP, Logistics & Transportation, Saddle Creek Corporation
In 2008, Saddle Creek Corporation conducted ground-breaking research on cross-docking practices, challenges and trends in the U.S. logistics industry and published the results. Responding to widespread interest from industry professionals, the 3PL revisited that study in 2011 to ask: Are companies still finding that the practice improves service levels, helps to control transportation costs and reduces the need for warehouse space? The updated report examines the cross-docking value proposition in light of recent economic conditions and the changing logistics landscape. Attend this session to understand the role of cross-docking in today's distribution model.
Hot Topics From a Legal Perspective
Ann E. Christopher, VP & General Counsel, Kenco Group, Inc.
This presentation will provide insight into several legal issues impacting today's logistics industry. Attendees will gain insight on protecting their business interest through effective contract negotiation and contract low. Economic concerns associated with logistic partners and protection from such economic hardships will as be addressed. The session will wrap up with a government affairs update on employment law issues and security.
Breakthrough Distribution Technologies 2011
Marvin Logan, Systems Sales Consultant and Timothy Woodward, Systems Consultant, Bastian Material Handling, LLC
This session will use a multi-media approach to explore new technologies available to the DC and how they impact service productivity and quality. We'll also discuss the application of existing technologies in innovative ways and how economic environmental impacts on the DC are driving the need for technology. This always-popular session includes new content for 2011.
Stay Just a Little Bit Longer: Retrofit Your Warehouse
Bobby Melton, Plant Director, Sport Supply Group and Norman Saenz, Assistant Vice President, TranSystems Corporation
If you think your warehouse is full, this session will challenge you to take a look at the use of all your space, equipment and layout resources. We're guessing that chances are you'll find some unused space, underutilized equipment and many options for getting more storage and pick capacity. Hear how Sport Supply Group's warehouse in Dallas, TX, focused on these areas and gained an additional 50% in pick locations and 30% in storage capacity!
How to Use Employee Benchmarking to Improve Productivity
Dean Dorcas, Founder & CEO and Dan Keto, Founding Partner, Integrated Management Systems
Labor is one of the highest cost centers in most DC operations. A well-designed performance management system can empower managers and employees with the information needed to improve productivity and be more successful as an organization. During this session you will learn how to determine what metrics to track, how to create multi-variate performance systems, and how to create employee benchmarking and pay for performance programs that will drive productivity and quality and lower labor costs.
A Case Study In Global Network Design and Operation
Jay E. Fortenberry, VP, Supply Chain Integration, Honeywell International, Inc.
How does a company with over 200 global manufacturing locations that distribute product to over a million "ship to" addresses in 103 countries do it? The complexity of the model presents obvious challenges about shipping method and cost. One way is to listen and learn the process a multi-nation company used to outsource elements of their network and maintain integrity of logistics sourcing in an international environment. You're invited to just such a session.
Allied Partnerships: A Cooperative Approach to Business Improvement
Scott R. Carr, President, Bonded Logistics, Inc., and Kevin Kelly, President, Solucion, LLC
Our speakers will illustrate how a client-provider relationship, when cooperatively designed, can create greater synergy with organizations who are working in a state of disconcert. The presentation will provide examples of programs and methods that enhance the growth of the organizations, improve profitability, increase facility throughput, improve quality and eliminate operations waste. Hear how common direction creates uncommon results and using effective conflict can create adult-adult cross organization solutions.
Global Sourcing the Disney Way
Soo-Ah Landa, Vice President, Merchandise Sourcing and Technical Design, Disney Parks Supply Chain Management
Without doubt Disney is seen as a leader in many aspects of business. This session will explain the Disney approach to Strategic Supplier Management and the current global/economic challenges and trends impacting sourcing decisions. Additionally, you'll learn how Disney's Environmental Responsibility Index supports their sustainability efforts and the importance of protecting the brand.
Integrating Contract Packaging Into Distribution Operations
R.M. Marlowe, Vice President, Business Development, Kane Is Able, Inc. and William Lindeke, Director, Distribution Operations Family Care, Kimberly-Clark Corporation
The role of the warehouse continues to change. An increasing number of CPG manufacturers are consolidating the contract packaging function into DC operations. Performing packaging within the DC cuts supply chain cycle time and avoids millions of miles in added freight runs to and from third-party packaging companies. It also gives these companies added flexibility to quickly configure product to the exact specification of retail customers. This session will review a case study of how a major CPG manufacturer is executing the strategy to improve customer satisfaction, cut freight costs and reduce the company's carbon footprint.
Employee Buy-In From the Bottom Up
David Bretey Jr., Managing Director of Logistics, Stampin' Up!
With staff reductions common in a recession, employees aren't as likely to support process improvements. Deciding to drive improvement from the bottom up is a strategic leadership decision. One you choose because you see the value in developing a company culture of continuous improvement, even at the lowest levels of the organization. While a bottom-up strategy may result in a slower ramp up and may require additional work up front, it is part of what makes continuous improvement and employee buy-in sustainable for the long term. This session will address concepts on how to get buy-in for continuous improvement at every level of the organization.
Journey to Safety Excellence
Thomas Cavanaugh, Sales & Marketing Manager, DuPont Sustainable Solutions and Ronda Ruane, Regional General Manager, Lowe's Companies
Safety performance is now seen by leading corporations as one aspect of operational excellence. This presentation will outline the elements of a world-class safety program and show how you can improve your safety leadership and culture to gain business advantage. A case history example of recent safety improvement efforts by Lowe's Companies will be included. You'll hear methods for measuring safety culture and programs and a practical approach within the distribution industry.
Finding the Quarters Hidden in the Sofa or Uncovering Inefficiencies Within Your SC Operations
Steve Hensley, President, Blue Sky Technologies, Inc., John Eisenach, COO, LMS Intellibound, Inc., Jeff Forward, Woolworth's of Australia, Jerry Pimental, VP Supply Chain Initiatives, Ahold USA
This session is going to challenge you to look in the most obvious place for savings in your supply chain operations - in your own backyard (warehouse). By applying the right supply chain visibility methodology and tools to current operations, you might uncover surprisingly large inefficiencies that can save millions of dollars. The panel will consider labor utilization, product touches/moves, reselects, shorts, matching inbound with outbound, real-time hours of work per area analysis and overstock analysis - areas within your supply operations where there are guaranteed savings.
Slotting: A Case Study Approach to Understanding the Objectives and Benefits
Karen Korytowski, Operations Manager, Smart & Final, Thomas Paolucci, Director of Distribution, Smart & Final, and Dan Basmajian, President, Optricity Corporation
Warehouse slotting drives improved operations by trimming DC costs, minimizing capital expenditures, increasing efficiencies and reducing labor. In addition, indirect results can be achieved with advanced slotting techniques that lead to big benefits. This session explores the direct and indirect outcomes that can be accomplished when leadership commits to slotting strategy as a priority in their DC operations. Case study examples from grocery distributor, Smart & Final, provide insight into when it is appropriate to use various techniques and what bottom line benefits can be achieved. You'll hear a domain expert and practitioner dialogue that demonstrates the slotting challenges and solutions being faced in today's warehousing environments.
Dean Miller, Executive VP, Chief Supply Chain Officer, Williams-Sonoma, Inc., and John Seidl, Partner, Kurt Salmon
Omni-channel retailing is the world where customers have access to the exact same inventory assortment and available quantities no matter how they are shopping and where that inventory physically resides. In the store, online, via smart phone or a third-party - the guest experience must be exactly the same to drive maximum value to the retailer AND the customer. Learn how leading retailers like Williams-Sonoma and several others are transforming their supply chains to meet this global objective TODAY.
Seasoned for Success: Lean Best Practices and Voice-Centric
Alec Hicks, Group Manager, Lean Supply Chain Services, Ryder, and Jeff W. McKenna, Regional Sales Manager-Southeastern US, Vocollect
Companies are solving critical business issues and achieving greater levels of efficiency across their operations by using LEAN principles in their DCs. Built on the foundation of employee involvement, LEAN drives higher levels of productivity, employee satisfaction, and order fill rates. With a LEAN foundation in place, companies can further enhance employee performance through the use of voice-centric technology that improves productivity, accuracy, safety, and worker satisfaction. Attend this session and learn simple steps that you can take to deploy similar principles and practices in your own operation.
Advocacy Issues in Transportation: "Are You Prepared for the Tsunami in your Supply Chain?"
Brian Everett, Executive Director, NASSTRAC
Shippers face the potential of massive transportation cost increases within the next two years. NASSTRAC takes a clear look at factors driving this risk and explores ways you can minimize the impact on your company. Issues range from hours of service to CSA2010.
Who to Work With and When: The Broker vs. Asset-Based Carrier Question
Jeff Tucker, Tucker Company, Robert Voltmann, President & CEO, Transportation Intermediaries Association
For the shipper who is contemplating changes in their transportation partner program, this is a must-attend. You'll learn insights on the advantages and disadvantages of using 3PLs and asset-based carriers. The panel will also explore when to use each kind of resource, and the issues attached - ranging from liability and risk management in the relationships to operations and handling paperwork.
You Can't Measure What You Don't Count - Where to Start?
Bruce Baring, Vice President, and Brian Lindenmeyer, Practice Director, Operational Excellence Solutions, Peach State Integrated Technologies, Inc.
There's lots of talk about the importance of metrics, but there aren't many roadmaps to define how to implement them so they're meaningful and appropriate for your operation. Attend this session to learn a method for defining and utilizing meaningful metrics and a process to manage and monitor them. Hear the strategy behind reporting business performance and also some key tactical elements to ensure the use of metrics drives improvement and sustainability in your supply chain.