Benchmark your key measures by industry and type of business.

The study captures 45 key operational metrics reporting actual levels of performance for 2006 from 975 respondents. The measures have been grouped into 5 balanced sets (customer, operational, Financial, capacity / quality and employee), plus 2 sets related to perfect order and cash-to-cash cycle measurement.

The 4th in a series of annual studies conducted by WERC and DC Velocity magazine, the research is done in partnership with Georgia Southern University and Supply Chain Visions – both of whom are well respected organizations in the area of performance measurement and performance management.